Refund and Return Policy

Effective Date: December 16, 2024

At Rovis, customer satisfaction is our top priority. We are committed to ensuring that every customer has a seamless shopping experience with high-quality products and reliable service. If you are not fully satisfied with your purchase, our Refund and Return Policy ensures you can return or exchange items under the terms outlined below.

1. Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return the item(s) to us within 30 days of delivery under the conditions specified below:

1.1 Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  • The item(s) must be unused, in their original condition, and with all tags attached.
  • The item(s) must be returned within 30 days from the date of delivery.
  • The item(s) must include the original receipt or proof of purchase.

1.2 How to Request a Return:

To request a return, please contact our customer service team by email at info@rovis.site. Include the following information in your request:

  • Your full name
  • Order number
  • Reason for the return

Once your request is approved, we will provide you with the return address and additional instructions.

1.3 Return Process:

  1. Package the item securely in its original packaging with tags attached.
  2. Ship the item back to the provided return address.
  3. Ensure the return package is sent via a trackable shipping method to confirm delivery.
  4. Share the tracking number with our customer service team once the item is in transit.

Please note that you are responsible for return shipping costs unless the return is due to a defective item, incorrect shipment, or error on our part.

2. Refund Policy

After we receive your returned item and confirm that it meets the eligibility criteria, we will process your refund. Here’s what you need to know about refunds:

2.1 Timeframe for Refunds:

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If approved, a refund will be issued to your original payment method within 5-7 business days.

2.2 Refund Amount:

Refunds will be processed for the full purchase price of the returned item(s), excluding the original shipping costs unless the return is due to a defective item, damaged goods, or an error on our part.

2.3 Payment Method:

Refunds will be credited to the same payment method you used during the initial purchase. Please allow a few days for the funds to appear in your account due to processing times by your bank or payment provider.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact Rovis immediately at info@rovis.site within 7 days of receiving your order. Include the following details:

  • Your full name
  • Order number
  • Clear photos showing the damage or defect

We will work with you to resolve the issue by either issuing a full refund or sending a replacement at no additional cost. Return shipping costs for defective or damaged items will be covered by Rovis.

4. Incorrect Item Sent

If you receive the wrong item or an incorrect order, contact our customer service team within 7 days of receiving your order. Please include the following details:

  • Your full name
  • Order number
  • Photos of the incorrect item received

We will promptly resolve the issue by sending you the correct item or issuing a full refund. Return shipping costs in cases of incorrect shipments will be covered by Rovis.

5. Non-Returnable Items

Certain items may not be eligible for returns or refunds. These include:

  • Items that have been worn, used, or altered in any way.
  • Items without original tags or packaging.
  • Custom-made or personalized items unless they are defective.

If you have questions regarding non-returnable items, feel free to contact our customer support team at info@rovis.site.

6. Exchange Policy

Currently, Rovis does not process direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item through our website.

7. Shipping Costs

Please note that return shipping costs are the responsibility of the customer unless:

  • The returned item is defective or damaged.
  • The return is a result of an error on our part (e.g., incorrect item sent).

In these cases, Rovis will cover return shipping costs. If you have questions about return shipping costs or the process, please contact our support team.

8. How to Contact Us for Returns or Refunds:

If you have any questions regarding returns, refunds, or exchanges, please contact our customer service team at:

📧 Email: info@rovis.site
📞 Phone: (802) 864-3723