Sales Policy

Effective Date: December 16, 2024

At Rovis, we are committed to providing our customers with high-quality products, excellent customer service, and a smooth shopping experience. This Sales Policy outlines the terms and conditions governing the purchase of products from Rovis, including order placement, payment, shipping, delivery, and other related information.

By using our website or making a purchase with Rovis, you agree to adhere to this Sales Policy. Please read the following carefully.

1. Order Placement

1.1 How to Place an Order:

Placing an order with Rovis is easy and straightforward:

  1. Visit our website: https://rovis.site.
  2. Browse through our product catalog and select the items you wish to purchase.
  3. Choose your desired size, style, and quantity.
  4. Add the item(s) to your shopping cart.
  5. Proceed to checkout and provide your billing and shipping details.
  6. Review your order and confirm payment to complete your purchase.

After completing your purchase, you will receive a confirmation email with your order details.

2. Pricing & Payment

2.1 Pricing:

All product prices listed on Rovis are in USD (U.S. Dollars) unless stated otherwise. Prices are final at the time of purchase and are subject to change without notice. However, the price shown at the time of purchase will remain fixed for the specific order.

2.2 Payment Methods:

We accept various payment methods for your convenience. These include:

  • Visa, Mastercard, American Express, Discover, PayPal, and other major credit and debit cards.

All transactions are securely processed using encrypted technology to ensure that your financial information is protected.

3. Order Confirmation & Processing

3.1 Confirmation:

After placing your order, you will receive a confirmation email from Rovis. This email will contain:

  • Order number
  • List of purchased items
  • Billing address details
  • Payment method used
  • Estimated delivery date

3.2 Order Changes or Cancellations:

Once an order has been confirmed, changes or cancellations may not always be possible. If you need to request a change or cancel an order, please contact our support team at info@rovis.site within 24 hours of placing the order.
We will do our best to accommodate your request; however, once the order has been processed, changes may no longer be possible.

4. Shipping Policy

4.1 Shipping Options:

We offer a variety of shipping options to meet our customers’ needs. Once your order is confirmed and processed, it will be shipped using a reliable and trusted courier. Available shipping options depend on your location and selected delivery method.

4.2 Estimated Delivery Times:

Delivery times vary depending on your location and chosen shipping method. Estimated delivery times are as follows:

  • Domestic Orders: 5-7 business days
  • International Orders: 10-15 business days

Please note that these timeframes are estimates and delays may occur due to holidays, carrier issues, or unforeseen circumstances.

4.3 Shipping Costs:

Shipping costs depend on the delivery location and selected shipping method. The cost will be calculated and displayed at checkout before you finalize your purchase.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s delivery status through the shipping carrier’s website. If you encounter any issues with tracking or delivery, please contact our customer support team at info@rovis.site.

6. Delivery & Acceptance of Goods

Upon delivery of your order, you are responsible for inspecting the package and its contents. If there is any damage, missing items, or incorrect products, please notify Rovis within 7 days of receipt at info@rovis.site. Include your order number, a description of the issue, and photos of any damage to ensure prompt resolution.

6.1 Damaged or Defective Items:

If your product is damaged or defective, Rovis will replace the item or issue a full refund at no additional cost. Return shipping costs will be covered by Rovis in such cases.

6.2 Incorrect Orders:

If you receive the wrong item(s), contact us immediately, and we will correct the issue by providing the correct item(s) or issuing a full refund. Return shipping costs in these cases will be covered by Rovis.

7. Return & Refunds

7.1 Return Eligibility:

We accept returns in line with our Return Policy, provided that:

  • The item is unused and in its original condition with tags attached.
  • The return is initiated within 30 days of delivery.

For more details on returns and refunds, please refer to our Refund and Return Policy.

7.2 Refund Processing:

If your return is approved, a refund will be issued to your original payment method within 5-7 business days after the return is received and inspected.

8. Customer Support

At Rovis, we are committed to ensuring customer satisfaction. If you have any questions, concerns, or need assistance with your order, please contact our customer support team at:

📧 Email: info@rovis.site
📞 Phone: (802) 864-3723

We aim to respond to all inquiries within 24 hours during regular business days.

9. Legal Disclaimer

While Rovis strives to ensure that the information on our website is accurate and up to date, we do not guarantee the completeness, timeliness, or accuracy of product information or availability. We reserve the right to cancel orders if there is an error in pricing, availability, or other unintentional issues.

10. Agreement to Terms:

By completing a purchase with Rovis, you acknowledge that you have read, understood, and agree to the terms of this Sales Policy. If you do not agree to these terms, you should refrain from using our website.